Orders

Ordering 

Orders through EDI – Electronic Data Interface

We are seeing an increasing number of customers choosing to order via EDI (Electronic Data Interface). This system transfers data directly from your system to ours, streamlining the process and significantly reducing the chances of errors. Additionally, EDI offers options such as barcoding, and other benefits. We are more than happy to assist with the setup – simply give us a call at 01792 773 752

Order Confirmations 

We provide order confirmations and acknowledgements to ensure you receive the information you need. 

OCR - Optical Character Recognition

OCR automates the extraction of information from a variety of order forms, reducing the need for manual data entry, minimising errors, and enhancing efficiency.

By automating the extraction of data from orders, OCR significantly accelerates the order processing workflow. This is especially beneficial for businesses like ours that handle a high volume of orders.

Faster and more accurate order processing leads to quicker fulfilment and improved customer satisfaction. Our customers receive their orders promptly, and any issues can be addressed more effectively.

If you’re not yet using this service, let us know and we’d be happy to arrange a visit to assist you!

Standard Annealed and Toughened Units

To optimize our service, we have established systems and set "cut-off" times to ensure smooth and efficient operations.

For standard annealed and toughened units, the general guideline is to place orders by midday on Day 1 for delivery on Day 4. Please keep your set delivery day in mind when planning your order. This process is summarized below.

For leads, Georgians, stained, shaped, and triple-glazed units, the lead time extends to orders placed by midday on Day 1 for delivery on Day 7. This process is summarized below.

However, if you need a quicker turnaround and we can assist, we will. Please don’t hesitate to speak with our Order Processing team for further assistance.